Downloading GPX files from dashboard

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Simon
Posts: 18
Joined: Tue Mar 13, 2018 9:37 am
Location: Breukelen, Netherlands

Downloading GPX files from dashboard

Post by Simon » Mon Mar 25, 2019 10:11 am

Hi all,
when I download my routes from my HH dashboard as gpx-files, these files seem to be incorrect/empty. At least, I cannot upload these to either Osmand ( "can not read GPX data null") or plotaroute.com ("unable to read the uploaded file").
Has anyone run into this as well, and knows how to solve it?
Thanks,
Simon

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Steve
Site Admin
Posts: 564
Joined: Tue Mar 06, 2018 2:56 pm
Location: Surrey, UK

Re: Downloading GPX files from dashboard

Post by Steve » Mon Mar 25, 2019 10:49 am

I just tried downloading one of my Dashboard routes as a GPX, and I opened it with GPXsee without any problem. Have you tried again just now? Because the Dashboard has been fairly glitchy recently (e.g. try and import a route and it fails, then try again and it works).

I would raise a support ticket with HH if you're still having a problem - email support@hammerhead.io

Simon
Posts: 18
Joined: Tue Mar 13, 2018 9:37 am
Location: Breukelen, Netherlands

Re: Downloading GPX files from dashboard

Post by Simon » Tue Mar 26, 2019 9:20 am

Thanks for the help,

I raised a ticket and the issue is that there is no timestamp in the download which prevents it from being uploaded. They suggested to add a timestamp via https://gotoes.org/strava/Add_Timestamps_To_GPX.php and that looks like to have solved it. At least uploading to Osmand looks ok, will try a ride later this week to see if all is idd ok now.

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