Karoo switches off mid ride

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Tim O
Posts: 4
Joined: Sat Aug 25, 2018 5:56 pm
Location: Somerset, UK

Karoo switches off mid ride

Post by Tim O »

Short ride yesterday and my Karoo powered itself down and restarted twice. It recovered the 'lost' rides, but now I have three short rides not one.
I'm not too bothered about the messed p ride datat but need to stop it happening again.

Any idea or do I talk to Hammerhead?

PS Installed lates update before the last rise.
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Steve
Site Admin
Posts: 628
Joined: Tue Mar 06, 2018 2:56 pm
Location: Surrey, UK

Re: Karoo switches off mid ride

Post by Steve »

What was the temperature like? Cold temperatures have caused reboot issues with some Karoos in the past.
Tim O
Posts: 4
Joined: Sat Aug 25, 2018 5:56 pm
Location: Somerset, UK

Re: Karoo switches off mid ride

Post by Tim O »

Not that cold, I'm guessing 6 or 7°C. It happened again yesterday after 35km, ride recovered and saved, started a new ride back to home.
Latest software had been installed and a factory reset completed.
Investors raised a ticket with HH, see what they say.
captnkirk
Posts: 1
Joined: Wed Mar 25, 2020 11:40 pm

Re: Karoo switches off mid ride

Post by captnkirk »

I am a new customer and have taken 2 rides thus far and both of them did the same thing you are describing by rebooting for no reason during the ride and saving them as 2 rides. Both days were in the 60's but I don't view that as cold. I am hopeful for some suggestions.
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