Karoo Completely Dead After Reset

Chat about Hammerhead's Karoo in general.
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tnostrant
Posts: 1
Joined: Sat Mar 24, 2018 8:12 pm

Karoo Completely Dead After Reset

Post by tnostrant » Mon Jul 01, 2019 9:23 pm

This is my first serious problem with my unit. I was on tour, and everything was going great. I had all my routes downloaded. I hadn't upgraded the software as the latest version happened the day before I was leaving. One day several of the data fields were blank, which had happened before, so that night I decided to update the software. Problem fixed. About two days later, while pedaling, the screen went black. I assumed that I had let the battery run dry. I have a power back in my handlebar bag that I plugged the Karoo to. The screen came back on with the ride data still intact, then went black again. I restarted it, and it froze on part of the welcome screen. Later I plugged it into a wall socket for over 24 hours and the battery charged to 51%. It would start and then shut off. I thought I should preform a factory reset from the settings app when it came on. The moment I did everything went black, and it will not respond in any way. All I get is blackness.

The Hammerhead people said that it is out of warranty so I'm just out of luck. Does anyone have any ideas?

Thanks,
Tom

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Steve
Site Admin
Posts: 569
Joined: Tue Mar 06, 2018 2:56 pm
Location: Surrey, UK

Re: Karoo Completely Dead After Reset

Post by Steve » Tue Jul 02, 2019 8:05 am

Oh dear, that doesn't sound good. I'm clutching at straws here, but have you tried just leaving it charging for a long time, like a few days, to see if that can bring it to life? I wonder if there's something wrong with the screen? It doesn't sound like a happy Karoo, and HH telling you that it's out of warranty wouldn't have been what you wanted to hear.

Scummer
Posts: 16
Joined: Wed May 09, 2018 8:07 am
Location: Bavaria, Germany

Re: Karoo Completely Dead After Reset

Post by Scummer » Wed Jul 03, 2019 12:32 pm

Are you able to get into the recovery mode?
The instructions to get into recovery mode are here: https://support.hammerhead.io/hc/en-us/ ... eset-Karoo

JohnJ80
Posts: 257
Joined: Tue Apr 03, 2018 4:55 pm

Re: Karoo Completely Dead After Reset

Post by JohnJ80 » Wed Jul 03, 2019 2:04 pm

...and maybe try it while plugged in too (i.e. if batteries are toast).

nordog
Posts: 170
Joined: Thu Mar 08, 2018 7:32 pm

Re: Karoo Completely Dead After Reset

Post by nordog » Thu Jul 04, 2019 9:41 am

If no joy, ask Hammerhead in a nice friendly way if you could send it back to them for a test bed for problem-solving. you never know they might find the problem and help the rest of us to.

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