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Karoo switches off mid ride

Posted: Sun Feb 02, 2020 4:55 pm
by Tim O
Short ride yesterday and my Karoo powered itself down and restarted twice. It recovered the 'lost' rides, but now I have three short rides not one.
I'm not too bothered about the messed p ride datat but need to stop it happening again.

Any idea or do I talk to Hammerhead?

PS Installed lates update before the last rise.

Re: Karoo switches off mid ride

Posted: Sun Feb 02, 2020 7:35 pm
by Steve
What was the temperature like? Cold temperatures have caused reboot issues with some Karoos in the past.

Re: Karoo switches off mid ride

Posted: Wed Feb 05, 2020 8:28 am
by Tim O
Not that cold, I'm guessing 6 or 7°C. It happened again yesterday after 35km, ride recovered and saved, started a new ride back to home.
Latest software had been installed and a factory reset completed.
Investors raised a ticket with HH, see what they say.

Re: Karoo switches off mid ride

Posted: Wed Mar 25, 2020 11:44 pm
by captnkirk
I am a new customer and have taken 2 rides thus far and both of them did the same thing you are describing by rebooting for no reason during the ride and saving them as 2 rides. Both days were in the 60's but I don't view that as cold. I am hopeful for some suggestions.