Karoo switches off mid ride

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Tim O
Posts: 4
Joined: Sat Aug 25, 2018 5:56 pm
Location: Somerset, UK

Karoo switches off mid ride

Post by Tim O » Sun Feb 02, 2020 4:55 pm

Short ride yesterday and my Karoo powered itself down and restarted twice. It recovered the 'lost' rides, but now I have three short rides not one.
I'm not too bothered about the messed p ride datat but need to stop it happening again.

Any idea or do I talk to Hammerhead?

PS Installed lates update before the last rise.

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Steve
Site Admin
Posts: 609
Joined: Tue Mar 06, 2018 2:56 pm
Location: Surrey, UK

Re: Karoo switches off mid ride

Post by Steve » Sun Feb 02, 2020 7:35 pm

What was the temperature like? Cold temperatures have caused reboot issues with some Karoos in the past.

Tim O
Posts: 4
Joined: Sat Aug 25, 2018 5:56 pm
Location: Somerset, UK

Re: Karoo switches off mid ride

Post by Tim O » Wed Feb 05, 2020 8:28 am

Not that cold, I'm guessing 6 or 7°C. It happened again yesterday after 35km, ride recovered and saved, started a new ride back to home.
Latest software had been installed and a factory reset completed.
Investors raised a ticket with HH, see what they say.

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