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Karoo SIM trial offer

Posted: Fri Apr 26, 2019 4:35 pm
by stuartmitch
Hi all,

Something of a x-post from the official forum... but I wanted to extend this offer to the "power" community too. :D

We have been trialling our mokanix SIMs (mokanix.io) with Karoo since about Oct last year but really want to ramp up the number of test users. We want to bring a specific commercial offering to market during this year but need to gather more user behaviour stats. Therefore we are extending our trial.

If anyone wants to participate and see how the Karoo is enhanced with a SIM fitted please contact us (karoo@mokanix.io) to request a free trial SIM. We will cover all the costs of the trial - so you have nothing to lose! All we ask is that you use your Karoo as you would usually (but PLEASE don't download software updates over cellular!). We might send the occasional online survey for your feedback too.

We currently have trial participants in North America and Europe (and welcome more) but would also like to attract riders in other geographies (especially Africa and Asia).

Anyone want in? Please let us know: karoo@mokanix.io - all we need is shipping address. Happy to answer any questions below.

Thanks.

Re: Karoo SIM trial offer

Posted: Thu May 02, 2019 1:58 pm
by stuartmitch
BUMP - trial SIMs are still available

Re: Karoo SIM trial offer

Posted: Fri May 03, 2019 4:06 pm
by RossA
I’ve got one and installed but struggling to set the APN - all options are greyed on on the Cellular menu. Any suggestions?

Re: Karoo SIM trial offer

Posted: Fri May 03, 2019 4:56 pm
by stuartmitch
Hi RossA, glad it arrived OK.

We don't see any issue with that our Karoo unless you are in airplane mode?

What software version are you using? (1.42.600.3 here)

Thanks!

Re: Karoo SIM trial offer

Posted: Fri May 03, 2019 9:24 pm
by RossA
Had it on Airplane mode without realising - all connected now. Will try and get out over the weekend to try it. Thanks for help!

Re: Karoo SIM trial offer

Posted: Fri May 10, 2019 1:32 pm
by stuartmitch
BUMP... we have now put up a landing page to make it easier to sign up for the trial, just visit:

https://mokanix.io/enhance-your-karoo/

I'm pleased to report we have shipped more SIMs to the US, Europe and now Asia so things are going well but we still need more participants please.

Re: Karoo SIM trial offer

Posted: Mon May 13, 2019 3:34 pm
by dthempel
I got one but have yet to swap it out from my current FreedomPop one to test it out. Will soon, though...

Re: Karoo SIM trial offer

Posted: Mon May 13, 2019 5:21 pm
by stuartmitch
Thanks!

Re: Karoo SIM trial offer

Posted: Thu May 16, 2019 8:10 pm
by Erwin M
Mine did arrive today: :)
This weekend the first test.
IMG_20190516_194636.jpg
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Re: Karoo SIM trial offer

Posted: Thu May 16, 2019 8:33 pm
by stuartmitch
thanks for sharing Erwin... I'm going to send you out another little present this evening for sharing. :D

Re: Karoo SIM trial offer

Posted: Fri May 17, 2019 2:23 pm
by dthempel
No one said anything about prizes! :)

I got a very handy "credit card" sized multi-tool which immediately went into my wallet. Although a bit heavy, it's a super-useful thing that I've been meaning to buy one of anyway.
IMG_20190517_102029.jpg
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Getting ready to install/test the SIM now...

Re: Karoo SIM trial offer

Posted: Fri May 17, 2019 2:43 pm
by stuartmitch
only special people get one of our multi-tools in their original shipment dthempel... others have to earn them through secret tasks we make up as we go along! ;)

We particularly like props on social media (Facebook especially - where Hammerhead can see it) if anyone fancies trying that to see if they can win a prize. :D

Re: Karoo SIM trial offer

Posted: Fri May 17, 2019 2:45 pm
by dthempel
Sorry. Didn't mean to start anything, although if it gets people to try to win one...? :)

Just sent an email. I'm having a bit of trouble configuring the APN... or am dumb?

Re: Karoo SIM trial offer

Posted: Fri May 17, 2019 2:52 pm
by stuartmitch
reply is on its way but for anyone else who has doubts about adding the APN:

All you need to do is:
  • go to Settings
  • scroll down to and select Cellular Data
  • select Access Point Names
  • hit the small + button at the top of the screen
  • add anything you like into the Name field (we use mokanix APN)
  • add mokanix into the APN field
  • hit the three dots in the top RH corner and select Save
  • then just select your new APN back on the APNs screen and use the arrows to go back to home
Appreciate it looks a little complicated but it’s really easy to do with the Karoo in hand! ;)

If you have any questions or comments, support@mokanix.io are happy to help. Some users are asking about their data consumption: we don't have an easy way of exposing that to trial participants (unless you want to develop to our APIs... we have had one taker for that already!) but are happy to let you know if you email to ask.

Re: Karoo SIM trial offer

Posted: Fri May 17, 2019 2:55 pm
by dthempel
Yup. That worked. Thanks for the super-quick reply!

Re: Karoo SIM trial offer

Posted: Sat May 18, 2019 3:59 pm
by Erwin M
This morning my first test.

- wifi off
- created a route on the Hammerhead Dashboard
- cellular data on
- Karoo did sync
- start my ride. I keep cellular data on
- after the ride i uploaded it to Strava
IMG_20190518_122920.jpg
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Should i keep the cellular data always on when using the Karoo for riding? (not when downloading firmware or maps).

Re: Karoo SIM trial offer

Posted: Sat May 18, 2019 4:39 pm
by stuartmitch
Should i keep the cellular data always on when using the Karoo for riding? (not when downloading firmware or maps).
Please do... that's the information we are trying to gather about how much data the Karoo consumes.

FYI, you have used 4.4385MB today. :)

Re: Karoo SIM trial offer

Posted: Sat May 18, 2019 5:22 pm
by Erwin M
stuartmitch wrote:
Sat May 18, 2019 4:39 pm
FYI, you have used 4.4385MB today. :)
Thx, that looks normal.

Tomorrow is a new test day. :lol:

Re: Karoo SIM trial offer

Posted: Wed Jun 19, 2019 8:00 pm
by LTD
Hey there.

Don't know if you would prefer I connect directly via the support email address or here, but since it may not be a support issue...

I live in Vermont and ride in areas where cell signals are marginal at best. It's nice to be able to put my feet up and take the tin foil helmet off when I get home.

Anyway, no luck with uploads via SIM when I get home (43.634223,-72.492469). My cell phone manages for voice, but I don't use it for cellular data, so don't have anything for comparison. When I'm in Massachusetts, your SIM appears to work fine.

So, just wondering if any kind of tinkering might help isolate a usable network, if one exists.

It's not really a huge issue, as that SIM is most useful when I'm away from my Vermont roads.

Thanks!

Re: Karoo SIM trial offer

Posted: Wed Jun 19, 2019 11:22 pm
by stuartmitch
Hi,

Yeah, generally the support team are a little quicker. The plan that we have our US support on at the moment should work for the following networks:
  • Alaska Wireless
  • AT&T
  • Indigo Wireless
  • T-Mobile USA
  • Union Telecom
...I don't know which (if any) smaller operators offer connectivity where you are but if they ain't on the list, we don't have access to them. Hope this helps?