Can't add ANT+ sensors

[Steve]

Did that, and then ........ complete silence after requesting screenshots (which I gave them)

That's pretty unusual. Silence for a while (e.g. several days)? I wonder if the email with your screenshots went astray and they are still waiting to see them? I would reply to one of the emails on that ticket because that should show up on their ticketing system and they can get back in touch with you.

[Ryan Glover]

Hi, is there an easy way to resolve this issue?
I've tried the hard reset route, but will still only let sensor connections by BT, not ANT+.
I have raised a ticket with HH, waiting for an answer.